Shipping policy

Where we ship

We ship to Portugal (mainland, Azores and Madeira), mainland Spain, the Balearic Islands and the other countries of the European Union. We currently do not ship to the Canary Islands, Ceuta, Melilla or any country outside the European Union.

Shipping rates and delivery times

  • Portugal – mainland: €3.90 · free on orders over €60 · 1–3 business days
  • Portugal – Azores and Madeira: €16.00 · free on orders over €150 · 3–7 business days
  • Spain – mainland and Balearic Islands: €8.50 · free on orders over €100 · 2–4 business days
  • Other EU countries: €16.00 · free on orders over €150 · 3–7 business days

All prices include VAT. The final shipping cost is always shown at checkout before you place your order. Delivery times are estimates and start counting once your order has been shipped.

Order processing

Orders are prepared and shipped within 2 business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day. We ship with CTT, DPD or other carriers, depending on the destination. In any case, your order will be delivered within 30 days of the order date, unless agreed otherwise.

Tracking

You will receive a shipping confirmation email with a tracking number as soon as your order leaves our shop.

Store pickup (Click & Collect)

You can choose free pickup at checkout and collect your order at SW Surf Shop, Rua 25 de Abril, 101, Lj. 4, 8670-088 Aljezur, Portugal, during our opening hours. We will email you when your order is ready for pickup. Please bring your order number.

Damaged, lost or missing parcels

Please check your parcel when it arrives. If an item is damaged, or if the parcel is marked as delivered but you have not received it, contact us as soon as possible at hello@swsurfshop.com, with photos of the packaging and the damage where applicable. We will handle the claim with the carrier and, where the issue is confirmed, send a replacement or issue a refund. Your rights under consumer law are not affected.

Customs

We only ship within the European Union, so no customs duties or import taxes apply.

Contact

Email: hello@swsurfshop.com
Phone: +351 282 991 127 (call to the national fixed network)
Mobile / WhatsApp: +351 968 435 464 (call to the national mobile network)