Refund policy

Last updated: October 25, 2026

15-day returns

You can return any item within 15 days of the day you (or someone you indicated, other than the carrier) receive it, without giving any reason. This includes your legal right of withdrawal of 14 days as a consumer in the European Union.

Condition of returned items

Items must be returned unworn and unused, with all tags attached and, where possible, in their original packaging. You may try items on as you would in a shop. If an item has been used beyond what is needed to check its nature, characteristics and fit, we may reduce the refund by the loss in value.

Items that cannot be returned once opened

For health protection and hygiene reasons, the following items can only be returned if they are unopened and their seal or protective packaging is intact:

  • Sunscreen, skin care and lip care products;
  • Bikini bottoms and one-piece swimsuits supplied with a hygienic protective liner, if the liner has been removed.

This does not apply if the item is defective.

Wetsuits, consumables and used items

You may try wetsuits on indoors, dry and over underwear or swimwear, to check the size and fit. A wetsuit that has been used in the water, or any item that shows signs of use (wear, salt, sand, wax or sunscreen marks, odours), is no longer in a condition to be resold. The same applies to consumables such as surf wax once their packaging has been opened. In these cases we will reduce the refund by the loss in value, which may be up to the full price of the item, and the item cannot be exchanged.

How to return an item

  1. Tell us you want to return an item by emailing hello@swsurfshop.com with your order number, or by sending us the withdrawal form at the end of this policy. Any other clear statement also works.
  2. Send the items back within 14 days of telling us, to: SW Surf Shop, Rua 25 de Abril, 101, Lj. 4, 8670-088 Aljezur, Portugal. You can also bring them to the shop during opening hours.
  3. We will confirm by email when we receive your return.

Return shipping costs

You are responsible for the direct cost of returning the items, unless the item is defective, damaged or not what you ordered. In that case we pay for the return.

Refunds

We refund the price of the items and the original standard shipping cost within 14 days of the day you tell us you want to return them. If you chose a more expensive delivery option than our standard one, we do not refund the difference. We may wait to refund until we receive the items back or until you send us proof that you shipped them, whichever comes first. Refunds are made to your original payment method, at no extra cost to you. If you return only part of an order, the original shipping cost is not refunded.

Exchanges

The quickest way to get a different size or colour is to return the item and place a new order. If you prefer an exchange, contact us first and we will check availability.

Defective or wrong items – legal guarantee

All items have a legal guarantee of conformity of 3 years from delivery, under Portuguese law (Decree-Law 84/2021). If an item is defective, damaged or not as described, contact us at hello@swsurfshop.com with your order number and photos. You are entitled to repair or replacement and, where applicable, to a price reduction or a full refund. This guarantee is in addition to the 15-day return period above.

Complaints and disputes

You can file a complaint in the online Complaints Book at www.livroreclamacoes.pt. In case of dispute, you can turn to the alternative dispute resolution entity CIMAAL – Centro de Informação, Mediação e Arbitragem de Consumo do Algarve (www.consumoalgarve.pt).

Withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Fernando Felicidade Unipessoal, Lda. (SW Surf Shop), Rua 25 de Abril, 101, Lj. 4, 8670-088 Aljezur, Portugal – hello@swsurfshop.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

  • Order number:
  • Items:
  • Ordered on / received on:
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only if this form is sent on paper):
  • Date: